The Skills To Drive (SA) Privacy Policy below outlines how we collect, hold, use, store and disclose personal information about you, as well as Skills To Drive (SA)’s general philosophy in relation to privacy.
This Privacy Policy explains how we manage personal information and how to contact us if you have any further queries.
This Privacy Policy applies to you only to the extent that the collection and handling of your personal information by Skills To Drive (SA) is subject to the Privacy Act 1988 (Cth).
Skills To Drive (SA) [ABN 53 663 229 203] and its related entities including Triple C Training Solutions Pty Ltd [ACN 663 229 203]; (collectively, “Skills To Drive (SA)”, “we”, “us”, or “our”) are committed to protecting the privacy of individuals, including our customers.
Skills To Drive (SA) abides by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). The APPs regulate the way certain entities handle personal information.
Privacy of your personal information is important to us and we conduct our business with the highest standards of personal and corporate integrity. We aim to provide the best possible service, whilst ensuring you are aware of how your personal information is used within Skills To Drive (SA).
By providing your personal information to us, you agree to our collection, use and disclosure of your personal information (including sensitive information such as health information) in accordance with this Privacy Policy.
Personal information means information or an opinion (including information or an opinion forming part of a database) about an individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether recorded in a material form or not, about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion. This policy applies to individuals or “natural persons”.
Information relevant to this policy includes your name, any alias or previous name (You have the option of not identifying yourself or using a pseudonym when dealing with us, unless otherwise specified by the law/court/tribunal), your date of birth, gender, current/previous address(es), contact details (Phone number(s)/Facsimile Number(s)/Email Address(es)), Banking or Credit Card Details (Financial or Transactional records), driver’s licence number, class and validity, driver’s licence conditions, records of any queries or complaints that you may make, health and race (health and race are also sensitive information) or any other information that you have provided to us as a result of any communication, dealing, transaction or negotiation with us.
In this Privacy Policy, a reference to personal information includes sensitive information.
We will always be open, honest and transparent in our dealings with you and will only collect information about you that we believe is necessary in order to undertake our legitimate business activities. The nature of the personal information we collect will be dependent upon your chosen level of interaction with Skills to Drive (SA) and the degree to which you utilise the range of Skills to Drive (SA) services.
We will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner. The types of personal information we may collect and hold include contact information (e.g., name, home address, email address and mobile phone number), photographs and financial information (e.g., credit card details). We may also collect and hold sensitive information including information about your health, race, marital status, and/or medical history.
Generally, the personal information is comprised of your name, gender, address(es), date of birth, driver’s licence number, validity and conditions, telephone, fax and email contact details including emergency contact details and financial transaction and/or payment information, driving history, your social media preferences and any preferences you tell us about or other information that you provide.
Further specific details may be required for different types of transactions or services offered (such as we may collect and hold sensitive information, such as the fact that you may be disabled, to allow us to provide our services more effectively to you, but only if you provide express consent at the time it is provided). Personal information is collected for the primary purpose of providing the specific services offered by Skills to Drive (SA).
Skills to Drive (SA) may also retain transactional histories of your usage of Skills to Drive (SA) services for audit purposes and to assist in understanding your circumstances, preferences and service needs.
In most cases, we only collect information about you directly from you either in person, face-to-face, in writing, email, through any of our online services (where provided) and by telephone. Where we collect your personal information from third parties, we may use that information for a number of reasons, including to provide you with services. Where practicable, if we have collected your personal information from a third party, we will notify you about the collection. We may collect information from our website (where available), including the number of visits, dates of visits, pages viewed and navigation of the site. The purpose of collection is to improve users experience of the site and for record keeping purposes. However, there are circumstances where this may be impractical, such as where services are purchased as a gift.
In some circumstances, we may also collect your personal information from:
Unless we are required or permitted by law to collect sensitive information about you, we will only do so after obtaining your consent.
If you provide personal information about a third-party individual to us, you need to ensure that the individual is aware of, understands and agrees to the collection, use and disclosure of his or her or their personal information, in accordance with this Privacy Policy.
We will take reasonable steps to ensure:
We may hold and store your personal information in a number of ways, including:
We may combine personal information we receive about you with other information we hold about you.
We may hold your personal information as long as we need it for any purpose for which we may use or disclose it, or longer if required by law.
We may record incoming and/or outgoing telephone calls for quality assurance, training and/or verification purposes. Where we have clearly stated that we have recorded a telephone call, we can provide you with a copy of the recording at your request, where it is reasonable to do so and within a thirty (30) Calendar Day Period from the initial date of request.
We collect, use and hold your personal information to provide you with services, including training services. We also collect, use and hold your personal information to manage our ongoing relationship with you and perform functions and activities relating to our businesses.
Data will be used for the following purposes:
Generally, we collect personal information necessary to validate your identity and to ensure your request or enquiry can be actioned efficiently and effectively. Collection of personal information is necessary to undertake transactions for the services offered by Skills to Drive (SA), including:
Skills to Drive (SA) only collects information that we believe is necessary to undertake a specific transaction or service. Therefore, refusal to supply requested personal information may delay or prevent us from satisfying your request.
If you do not provide requested personal information, we may be unable to provide you with our services.
To Whom Will We Disclose Your Personal Information?
We will not sell your personal information to any third parties.
We may disclose your personal information:
We may disclose personal information for the following purposes:
Any personal information collected, held or used by Skills to Drive (SA) is kept strictly confidential and is only accessed by authorised Skills to Drive (SA) staff, in the course of them undertaking their legitimate duties in providing a given service and managing our business. Only information necessary for the particular function is shared with the relevant service provider.
Customer information will not be given, rented, sold or traded to any external third-party organisation and will only be made available to a third party:
Skills to Drive (SA) may from time to time need to disclose your personal information to other companies or service providers, including related entities which may be located overseas. The countries in which these recipients may be located will vary from time to time, but may include other countries from which entities provide services for Skills to Drive (SA).
When disclosing your personal information to overseas recipients, we take all measures that are reasonable in the circumstances to ensure your personal information is treated in accordance with the APPs. Any information disclosed to an overseas recipient may only be used for the purposes intended.
We are unlikely to transfer your personal information overseas. In the event that we do transfer your personal information outside of Australia, we will inform you prior to the transfer and comply with the requirements of the Privacy Act that relate to transborder data flows.
We are not responsible for the privacy compliance for any websites from the links that may be on our website.
We may use your personal information to contact you (including by mail, telephone call, text message, email or other technological messaging services) in relation to any other products or services we think may be of interest to you (where available).
You may opt-out of receiving marketing information from Sills to Drive (SA) at any time:
Please allow five (5) working days for your request to be actioned.
For information about how we use cookies and similar technologies, please view Skills to Drive (SA)’s Cookies Policy.
Skills to Drive (SA) aims to ensure the personal information it collects, uses and discloses, including the personal information of its customers, is accurate, up to date, complete and relevant. If you would like to access your personal information or feel that the information we currently have on record is inaccurate, irrelevant, out of date of incomplete, please contact us by telephone, surface mail or email. We will need to verify your identity before giving you access. We will normally be able to deal with your request immediately. If the request is complex, we will ask you to complete a Personal Information Access & Disclosure request form.
We will comply with any such request except where the Privacy Act 1988 or Australian Privacy Principles allow us to refuse to do so. There is no fee for making such a request, but we may charge for actually providing you access. We will endeavour to respond to such a request within fourteen (14) days from receipt of such request.
If you have any concerns or complaints about the manner in which Skills to Drive (SA) has used your personal information, or are concerned about any aspects of the Skills to Drive (SA)’s Privacy Policy, we want to hear from you.
The Skills to Drive (SA) Privacy Officer has the appropriate authority to deal with any privacy matter.
Any formal privacy complaint will be dealt with by the Privacy Officer.
Privacy-related comments and complaints may be lodged over the phone or in writing.
Our contact details are as follows:
Telephone:
+61 483 059 293 (8am–5pm AEST weekdays)
Mail:
Skills to Drive (SA) Privacy Officer
Skills to Drive (SA)
PO Box 1022
Firle SA 5070
Email:
privacy@skillstodrivesa.com.au
The matter will be investigated and a response will be provided promptly. Any formal dispute review will be undertaken promptly, and a decision will be provided within fifteen (15) working days. Every effort will be made to equitably address privacy concerns.
In the unlikely event that your complaint is unresolved, you are unhappy with the resolution of your complaint or with the way Skills to Drive (SA) has handled your complaint through the Dispute Resolution Process, you are entitled to contact the Office of the Australian Information Commissioner or Australian Financial Complaints Authority, which may investigate your complaint further. However, they will only become involved when all internal avenues have been exhausted.
Their contact details are as follows:
Australian Financial Complaints Authority
GPO BOX 3
Melbourne VIC 3001
phone: 1800 931 678
www.afca.org.au (http://www.afca.org.au/ )
email: info@afca.org.au (mailto: info@afca.org.au )
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
phone: 1300 363 992
Further information about the application of the Privacy Act can be found at the website of the Office of the Australian Information Commissioner at www.oaic.gov.au (http://www.oaic.gov.au/).
This Privacy Policy represents our Privacy Policy as at the 10th of October 2022. We may update our policies and this Privacy Policy from time to time. The most current version will be located on our website (where available) and is also available by contacting our Privacy Officer using the contact details provided. From time to time, we may regard it as necessary or desirable to act outside this Privacy Policy. Skills to Drive (SA) may do so, subject only to any statutory rights you have under the Act or other applicable legislation.
This Cookies Policy (Policy) is intended to inform you of how our website at www.skillstodrivesa.com.au (Website) (where available) and any other website or apps operated by or on behalf of Skills to Drive (SA) use “cookies” and other technologies to collect information about how our website or apps are used.
This policy is provided by Skills to Drive (SA) [ABN 53 663 229 203] and its related entities including Triple C Training Solutions Pty Ltd [ACN 663 229 203] (collectively, “Skills to Drive (SA)”, “we”, “us”, or “our”).
This Policy should be read in conjunction with any additional cookie information provided to you by Skills to Drive (SA) on the Website or app (where available).
By using our Website or apps (where available), you are deemed to consent to the use of cookies as described in this Policy. You can opt out as described below.
A cookie is a very small text file that is stored on your device when you visit our Website or app in order to record information about your visit and customise your experience and advertising.
Generally, the information collected relates to how you use our Website or app, the pages you visit and does not readily identify you as an individual. Websites and other apps send this data to your browser when you first request a web page and then store the data on your computer or device so it can be accessed when you make subsequent requests for pages from that service, using a identifier in the cookie.
For more information about other data and information we collect, please refer to our Privacy Policy.
Skills to Drive (SA), and other parties acting under authority from Skills to Drive (SA), may use various software applications (including but not limited to Google Adwords, Google Analytics, Acoustic, Sitecore, Campaign Manager, Facebook Analytics, Floodlight, Adobe, Hotjar, Display & Video 360, Tag Manger and Search Ads 360) and technologies such as cookies on its Website, in our apps and in communications you have agreed to receive from us. The use of cookies and these technologies helps us to monitor the effectiveness of our Website, apps and communications so we can improve and customise our Website, apps and communications to more suitably provide you with information about our services.
The types of information stored by these cookies may include your internet protocol (IP) address, details about your device, browser information, geolocation information and details of pages visited (including the duration of any visit).
Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager or Google Analytics opt out browser add-on. For further information about Google Analytics, please refer to Google’s Safeguarding your data (https://support.google.com/analytics/answer/6004245?hl=en)
We may use the following types of cookies on our Website, in our apps and in our communications to you:
Functionality cookies
These cookies allow our Website or apps to collection information about your uses of the Website or apps (such as your username or region you are in) in order to provide a personalised experience to you.
Performance cookies
These cookies collect information about how you use our Website or apps, such as which pages you have viewed, often you view them and how you move between such pages. This information can assist us to see the usage patterns for our Website and apps and identify difficulties and effectiveness of advertising.
Necessary cookies
These cookies are necessary to enable your use of our Website or app and its features, and may facilitate our log-in processes. Without these cookies, your use of our Website or apps may not function properly.
Third party cookies
These are cookies managed by third parties which Skills to Drive (SA) may use from time to time.
If you do not consent to use of cookies, you may be able to modify your browser settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please refer to the setting and help menu of your browser for further information.
You should note that blocking any or all cookies can affect your Website experience. For example, this may cause the Website not to perform optimally, or may preclude you from accessing certain aspects of the Website, or certain features, content or personalisation.
We reserve the right to amend, modify or replace this Policy at any time. You should review this Policy each time you visit our Website or use our apps. The current version of this Policy will be available on our Website.
For more information about targeting and advertising cookies, visit Your Online Choices (https://youronlinechoices.com.au/)
If you would like more information about the way we use cookies or third-party services such as Google Analytics, please contact us via the details below.
Telephone:
+61 483 059 293 (8am–5pm AEST weekdays)
Mail:
Skills to Drive (SA) Privacy Officer
Skills to Drive (SA)
PO Box 1022
Firle SA 5070
Email:
mailto:enquiries@skillstodrivesa.com.au)
Follow Skills to Drive (SA)
https://www.facebook.com/skillstodrivesa
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